- Shipping Returns
Shipping & Tax Policy:
Free shipping is only available to U.S. addresses within the continental U.S. (the lower 48). Additional shipping charges will apply to all orders that need to ship internationally or to Alaska and Hawaii.
Our policy of not charging sales tax only applies to U.S. orders. International orders may face applicable local and international taxes.
Our mattresses are made only after you order. This means they will not leave the production facility until 3 days after you place your order.
In conjunction with our suppliers and shipping partners, we will warranty our memory foam mattresses for a period of 7 (seven) years. If you receive a mattress that is the wrong size, of unacceptably low quality or that was damaged in shipment, we will work diligently with our suppliers and shippers to correct the damge/error.
All sleeper sofa mattresses are covered by our 120-Night Sleep Guarantee.
Custom sizes are not eligible for the 120 night sleep guarantee. Custom orders, once placed, are not eligible to be cancelled.
120-night in-home trial is only applicable to memory foam and latex mattress products. Airbeds and air mattresses are not eligible for guarantee or return.
Cancellations must be made immediately after placing the order. If a cancellation request is not received within 24 hours of the time the order was placed, a 30% cancellation fee will apply. If an order has already shipped, then the customer will be responsible for all shipping charges, regardless of how quickly the order is cancelled.
Custom orders, once placed, have a 24 hour cancellation window, after that time the order cannot be cancelled, refunded or returned.